FAQ

Important: Your Deutschlandticket is only activated on the 1st of the respective month at 3 AM, even if you purchased it earlier. After successful payment, you can use your Deutschlandticket via the following applications:

• Via our app

  • Google Play Store
  • Apple Store

• Or display your ticket on your phone without the app (open link on smartphone)

  • Apple Wallet
  • Google Wallet

There can be several reasons for this. Please check these four points, starting with the most common cause.

1. You are logged in with the wrong account.

This is the most common reason for a missing ticket, especially if you paid with Apple Pay or Google Pay. These services often auto-fill the purchase with a different email address (e.g. your Apple ID or Google account email) than the one you expected.

• Solution: Please check your email inboxes to see which address received the order confirmation. Only the email address that received the confirmation is linked to your ticket.
• Log out of the app.
• Log back in with the correct email address and the correct login method (e.g. if you purchased with Google Login, you must also sign in with Google Login).

2. Your ticket is not yet valid (timing).

Your ticket is not continuously visible. The system activates the ticket for the following month at a specific time.

• Your ticket for the next month (e.g. the February ticket) only appears in the app on the 1st of the month at around 3 AM.
• This also applies to the very first ticket you purchased for an upcoming month.

3. You purchased your ticket from a different provider.

Our app can only display tickets that were purchased directly from TicketPlus+. If you bought your Deutschlandticket from Deutsche Bahn, your local transport operator (e.g. BVG, MVG), or another provider, it will not appear in our app.

• Solution: Please use the app of the provider where you made the purchase to view your ticket.

4. A payment has failed.

If a payment for your subscription failed, no valid ticket could be issued for that month.

• Solution: Please log in to your account on our website (not in the app) and check under "My Ticket" whether any payments have failed or orders are outstanding. Once the payment is settled, your ticket will be activated.

You can change your personal details (name or date of birth) on your ticket yourself. Please note, however, that this change is only possible once and is irreversible.

You can make the change in two places:

1. In the TicketPlus+ App:

   • Open the app and go to the "Profile" tab.
   • Tap "Edit profile & address."
   • Enter your correct name and/or date of birth and click "Save changes."

2. On the website (web app):

   • Log in to your account on our website.
   • Go to the "My Account" section.
   • Click on "Update profile."
   • Enter your correct name and/or date of birth and save the changes.

Important: Your old ticket becomes invalid immediately after saving. The change will be visible on your new, valid ticket within approximately 5 minutes. Please be very careful before confirming the change.

You can find your monthly invoices in your account, or have them sent to you automatically.

1. Manual download:

• Log in and go to "Orders and Invoices".
• Click on the order for the respective month.
• Click on "Options" and then "Download invoice."
• Note: The invoice is only generated after your ticket has been successfully issued.

2. Automatic email delivery: You can activate the option in your Settings to have each invoice automatically sent to you by email. Tip: Make sure to check your billing address first!

Important address requirement: Please enter your complete billing address in your profile before the first invoice is generated (retroactive changes are not possible).

Note: Each line of your address (first/last name, company, street/number, postal code/city) may be a maximum of 35 characters long.

You can easily change your email address in your profile in your account here. Log in with your current email and then enter the new email address.

Part 1: What is the bonus? As described on our website, your bonus is a €20 mobility credit for rides with our sharing partners (e.g. Dott, Bolt, or Lime). Please note that cash payouts or offsetting against the ticket price are not possible.

Part 2: How to qualify for the bonus Make sure you have completed these two steps:

1. Subscribe to the newsletter: You are signed up for our newsletter with your email address and have confirmed the subscription.
2. Buy a Deutschlandticket: You have purchased a valid Deutschlandticket via our website or app.

Part 3: How to redeem your bonus in the app Once your ticket is active, please follow these instructions:

1. Download the TicketPlus+ App: If you haven't already, download the free TicketPlus+ App from the Apple App Store or Google Play Store.
2. Sign in with your purchase email: Sign in to the app with the same email address you used to buy your ticket. This is essential so we can match your account and bonus eligibility.
3. Find the bonus button (in the first month): Once your ticket becomes valid for the first time (e.g. on the 1st of the month), you will find a button labeled "€20 New Customer Bonus" on the app's home screen (the "D-Ticket" tab).
4. Receive bonus & copy code: Tap the button. You will automatically be assigned a €20 voucher for one of our partners (Lime, Dott, or Bolt). Copy the voucher codes displayed.
5. Redeem code with the partner: Open the respective provider's app and paste the copied code in their voucher section to redeem it.

Here are partner guides if you need help redeeming:

• Guide for Lime
• Guide for Dott
• Guide for Bolt

Quick tip: You can view all your active vouchers at any time in the app. Simply go to the Mobilitat+ tab and tap My Vouchers.

First, check the cause. It is usually due to insufficient funds or a missing security confirmation in your banking app.

Security note: With most banks, you need to confirm online payments directly via fingerprint, Face ID, or TAN in the app. Keep your phone handy!

How to resolve the issue:

• Was it your first purchase? Don't worry, no order was created yet. Simply restart the purchase process and make sure to confirm the payment directly in your banking app.
• Was it the monthly renewal? We have sent you an email with a payment link -- simply use that link. Alternatively, you can log in to your account, go to "Orders and Invoices", find the outstanding payment, and click "Pay Now". Your ticket will be valid again immediately.

You can send us a message here at any time. We do our best to respond as quickly as possible. However, we are currently receiving a high volume of inquiries, so response times may be slightly longer. For quick help in the meantime, feel free to browse the FAQs.

Pausing is the flexible alternative to canceling.

The deadline: You can pause the subscription for the coming month up to 24 hours before the end of the month.

How to do it:

• In the app: Simply go to the D-Ticket home screen and tap the "Pause" button directly.
• On the web: Go to "My Ticket" and select "Pause subscription."

Important exception (first month): If you purchased your first ticket after the 10th of the month, pausing for the immediately following month is unfortunately not possible due to German tariff regulations.

No, unfortunately this is not possible.

The reason: Unlike online purchases of clothing or electronics, the statutory right of withdrawal does not apply to contracts for the transport of persons (pursuant to § 312 Abs. 8 BGB, German Civil Code). Since the ticket is digital and immediately valid and usable upon issuance, it cannot be "returned."

What you can do: While you cannot retroactively cancel the current ticket, you do have the option to pause or cancel the subscription in time for the next month (except in the first month after the 10th).

The Deutschlandticket is your nationwide flat rate for all public local and regional transport in Germany. It allows you to use all buses, trams, subways (U-Bahn), commuter trains (S-Bahn), and regional trains (RE/RB) in 2nd class.

It is available as a monthly subscription at a price of €63.

Your benefits with TicketPlus+: Our ticket offers you key advantages over the standard Deutschlandticket:

• Flexible pause function: You can simply pause your subscription up to 24 hours before the end of the month.
• Free vouchers: Every month, you receive free minutes and unlocks for sharing services (e.g. e-scooters, e-bikes, or carsharing).

Your Deutschlandticket is your flat rate for nearly all public local transport across Germany. Here is a simple overview:

Where your ticket IS valid:

• On all buses in local transport (city bus, regional bus)
• On all trams
• On all commuter trains (S-Bahn) and subways (U-Bahn)
• On all regional trains (RE and RB) -- exclusively in 2nd class.

This applies nationwide, regardless of which transport company operates the line.

Where your ticket is NOT valid:

• On long-distance trains (e.g. ICE, IC, EC, or ECE)
• With private operators such as FlixTrain or FlixBus
• On purely tourist transport (e.g. museum railways or sightseeing buses)
• In 1st class on any train.

Good to know (special cases):

• On-demand buses: You can generally use them, although many transport associations charge a small "comfort surcharge" that is not included in the ticket.
• Trips abroad: The ticket is generally only valid within Germany. There are a few exceptions for certain cross-border routes (e.g. to Salzburg, AT or Venlo, NL). Please check with the local transport association about these specific routes in advance.

No, the Deutschlandticket is strictly personalized and cannot be passed on to other people.

It is only valid for you in combination with an official photo ID (e.g. identity card or passport). Your name and date of birth are digitally stored on the ticket and are checked during inspections.

The Deutschlandticket is a personal ticket that is only valid for you. Free transport of other people, dogs, or bicycles is generally not included.

Here are the detailed rules:

• Other people: No. The ticket is only valid for the person it is issued to. Companions need their own ticket.
• Children: Yes, children under 6 years old travel free of charge and do not need their own ticket. Children aged 6 and over need their own valid ticket.
• Dogs & bicycles: This is not included in the Deutschlandticket. The rules vary widely across Germany and depend on the respective transport association. In many regions, you need to purchase an additional ticket (e.g. a bicycle ticket or a ticket for your dog).

Our tip: Always check the specific rules for dogs and bicycles with the transport operator you are traveling with before your journey.

The Deutschlandticket is always a monthly subscription. It is not a one-time ticket. It renews automatically every month unless you pause or cancel it.

There is an important rule under German tariff law that applies to your first month:

• Purchase before the 10th of the month: If you buy before the 10th, you can flexibly pause or cancel for the following month.
• Purchase on or after the 10th of the month: If you buy on or after the 10th, you are committed for at least two months. Pausing or canceling for the immediately following month is not possible.

Example: If you purchase on May 12th, your subscription runs bindingly for May and June. You can pause or cancel at the earliest for July.

The Deutschlandticket is always valid for a full calendar month -- from the first day of the month (e.g. May 1st) to the last day of the month (e.g. May 31st).

This is very important to know: It is not a 30-day ticket that rolls from the date of purchase.

• If you buy your ticket on May 15th: It is still only valid until May 31st.
• The full price is charged: Even when purchasing mid-month, the full monthly price of €63 is charged. There is no pro-rated billing.

Important subscription rule: Please note that the ticket is a subscription. If you buy in the first month on or after the 10th, you cannot cancel or pause for the following month. Your subscription then runs bindingly for at least two months.

Ordering the Deutschlandticket semester ticket is unfortunately not possible through TicketPlus+.

The semester ticket is a special offer organized directly by universities and colleges in cooperation with regional transport associations or student services.

Please contact your university or the responsible student services office directly to find out how to obtain your Deutschlandticket semester ticket.

Yes, you need a smartphone for the Deutschlandticket from TicketPlus+. We offer the ticket exclusively as a digital mobile ticket.

Here are the details on other formats:

• PDF / paper printout: These formats are not permitted. According to nationwide tariff regulations, a Deutschlandticket as a PDF or paper printout is invalid (due to the risk of forgery) and will not be accepted during inspections.
• Chip card: Although the Deutschlandticket is still available as a chip card from other providers (e.g. regional transport operators), we at TicketPlus+ are a purely digital company. This focus allows us to offer you instant access to your ticket and unique benefits -- like our flexible pause function -- which a physical chip card cannot support.

You receive your valid ticket directly in the TicketPlus+ App or can store it in your Apple or Google Wallet.

You can change your personal details (name or date of birth) on your ticket yourself. Please note, however, that this change is only possible once and is irreversible.

You can make the change in two places:

1. In the TicketPlus+ App:

• Open the app and go to the "Profile" tab.
• Tap "Edit profile & address."
• Enter your correct name and/or date of birth and click "Save changes."

2. On the website (web app):

• Log in to your account on our website.
• Go to the "My Account" section.
• Click on "Update profile."
• Enter your correct name and/or date of birth and save the changes.

Important: Your old ticket becomes invalid immediately after saving. The change will be visible on your new, valid ticket within approximately 5 minutes. Please be very careful before confirming the change.

You can easily change your email address yourself in your account on our website.

1. Log in here with your current email address.
2. Once logged in, go to the "My Account" section.
3. Click on "Change email" and enter your new email address.
4. Then click "Confirm email."
5. We will immediately send a confirmation code to your new email address.
6. Enter this code in the confirmation field to complete the change.

Your email address is now officially changed. Please remember to use this new email address for future logins on the website or in the TicketPlus+ App.

What if I made a typo during registration?

If you made a typo in your original registration and therefore cannot log in to change it, please send a brief message via the contact form. Our team will correct it for you.

By default, our login process is passwordless to keep it simple and secure.

1. Standard Login (Passwordless):

• Enter the email address linked to your account on the login page (website or app).
• We will immediately send you a one-time password (OTP) to that email address.
• Open the email and enter the code to log in.

2. Optional: Set a Password

• After your first login, you have the option to set a permanent password in your account area (under "My Account").
• Once you have set a password, you can choose to log in with your email and password or continue using the passwordless email code.

3. Alternative Logins:

• Alternatively, you can sign in via Google Login or Apple Login.

Very Important: Please always use the same email address and the same login method that you used for your original ticket purchase.

For example, if you bought your ticket with your "[email protected]" address via Apple Login, you must also sign in to the app via Apple Login (with the same email). If you try to log in via the standard email method instead, our system may not find your ticket.

No, this is not possible. Due to the personalization of the Deutschlandticket, only one active subscription can be purchased and managed per account (and per email address).

Each ticket must be linked to a unique account and a unique email address.

If you need a second ticket for another person (e.g. a friend or family member), you must make a separate purchase for that person using their personal details and their own email address.

You are welcome to buy a Deutschlandticket for another person. To make sure everything goes smoothly, please read these two important notes first:

1. The Deutschlandticket is a monthly subscription

• This means the €63 is automatically charged every month from the payment method you provide at purchase.
• You can always cancel the subscription by the 10th of a month so that it ends at the end of that same month. More details here.

2. Only one subscription per email address

• Each ticket requires its own email address.
• If you already have a ticket with us, please log out of your account first before ordering a second one.

How to buy the ticket for another person:

1. Start the order: Simply click here, select the start month, and enter the other person's email address.
2. Pay: Complete the payment with your preferred payment method.
3. Personalize: Complete the purchase by personalizing the ticket with the correct name and date of birth.

You can delete your account directly in the "My Account" section on our website.

Important: Deletion is only possible if you no longer have an active subscription. If your subscription is still active (even if it is paused), you must cancel it first.

Once you no longer have an active subscription:

1. Log in to your account on our website.
2. Go to the "My Account" section.
3. Click the "Delete Account" button (at the very bottom) and follow the confirmation steps.

Your account and associated personal data will then be permanently deleted.

You can find both documents on our website at any time. Transparency is important to us.

• Terms and Conditions (AGB): You can find our current terms and conditions here: /terms-of-service/
• Privacy Policy: All information about how we handle your data can be found here: /privacy/

You can download our free TicketPlus+ App here:

• Apple App Store: Download here
• Google Play Store: Download here

With the TicketPlus+ App you can:

• Display your Deutschlandticket and have it scanned
• Manage your subscription
• Flexibly pause your Deutschlandticket with the pause button
• Redeem your free minutes for sharing services

You must sign in to the app with exactly the same email address and the same login method that you used for your original ticket purchase.

1. Email login:

   • Enter the email address you used for the purchase.
   • By default, we send you a one-time password (OTP) to your email.
   • If you have set a permanent password in your account, you can also use that to log in.

2. Google / Apple login:

   • If you made your purchase via Google Login or Apple Login, you must also use the corresponding button to sign in to the app.

Important: If you already have an account, please sign in via the "Sign In" button in the app.

There can be several reasons for this. Please check these four points, starting with the most common cause.

1. You are logged in with the wrong account.

This is the most common reason for a missing ticket, especially if you paid with Apple Pay or Google Pay. These services often auto-fill the purchase with a different email address (e.g. your Apple ID or Google account email) than the one you expected.

• Solution: Please check your email inboxes to see which address received the order confirmation. Only the email address that received the confirmation is linked to your ticket.
• Log out of the app.
• Log back in with the correct email address and the correct login method (e.g. if you purchased with Google Login, you must also sign in with Google Login).

2. Your ticket is not yet valid (timing).

Your ticket is not continuously visible. The system activates the ticket for the following month at a specific time.

• Your ticket for the next month (e.g. the February ticket) only appears in the app on the 1st of the month at around 3 AM.
• This also applies to the very first ticket you purchased for an upcoming month.

3. You purchased your ticket from a different provider.

Our app can only display tickets that were purchased directly from TicketPlus+. If you bought your Deutschlandticket from Deutsche Bahn, your local transport operator (e.g. BVG, MVG), or another provider, it will not appear in our app.

• Solution: Please use the app of the provider where you made the purchase to view your ticket.

4. A payment has failed.

If a payment for your subscription failed, no valid ticket could be issued for that month.

• Solution: Please log in to your account on our website (not in the app) and check under "My Ticket" whether any payments have failed or orders are outstanding. Once the payment is settled, your ticket will be activated.

You have two options. Both methods also work offline, as long as the ticket has been loaded at least once.

1. In the TicketPlus+ App (works offline):

   • Open the app and go to the "D-Ticket" home screen.
   • Important: You must first tap the ticket preview (the QR code icon).
   • Only then does the valid, scannable QR code open in full-screen mode. This is the ticket needed for the inspection.
   • Good to know: Once your ticket has been loaded in the app (e.g. at the start of the month), it is stored. You can then access it even in areas with no reception.

2. In your mobile wallet:

   • As an alternative for quick access, you can also add your ticket to your Apple Wallet or Google Wallet. These also work offline.

You have three easy options to add your Deutschlandticket to your smartphone's wallet for quick offline access:

1. Via ticket email:

   • We send you an email every month (or after your initial purchase) with your ticket confirmation.
   • In this email, you will find direct buttons to "Add to Apple Wallet" and "Add to Google Wallet."

2. In the TicketPlus+ App:

   • Open the TicketPlus+ App and navigate to your valid ticket.
   • Directly in the app, you will find a button to transfer the ticket.

3. In your web account:

   • Log in to your account on our website.
   • Go to the "My Ticket" page where your ticket is displayed.
   • There you will find the same buttons to add the ticket to your Apple or Google Wallet.

Please note: When using Apple Wallet, the ticket may not be reliably read from an Apple Watch, as the watch display may be too small for some scanners. We recommend showing the ticket on your smartphone.

First, please make sure that -- as described in "How do I show my ticket during an inspection?" -- you have tapped the QR code icon in the app to display the valid ticket in full-screen mode.

If the ticket still cannot be scanned, don't worry: your ticket is genuine and 100% valid (it is UIC code-protected).

If an inspector issues an increased fare (penalty) because their scanning device failed, please contact us immediately (via the contact form).

We will verify your ticket and issue a validity certificate. You can then submit this to the transport company to have the penalty canceled or reduced.

As a passenger, you are responsible for being able to show your valid digital ticket at all times. This includes ensuring that your phone battery is charged.

If your battery is dead, the inspector cannot verify your ticket. In this case, they will likely issue an increased fare (penalty), as you were found traveling without a valid ticket at that moment.

Please do not pay the full penalty. Since you do have a valid subscription, the penalty can be reduced to a small processing fee.

Here is what to do:

1. Contact us (TicketPlus+).
2. We will issue a validity certificate for the time of the inspection.
3. Submit this certificate to the transport company that issued the penalty. The penalty will be canceled, and you will only need to pay the processing fee (usually around €7.00).

Our tip: We recommend carrying a small power bank on longer journeys to avoid this situation.

No. Your order confirmation or subscription receipt (which you receive by email) serves exclusively as proof of payment.

It is not a valid ticket and cannot be used during a fare inspection. The only valid tickets are:

1. The scannable QR code in the TicketPlus+ App.
2. The ticket in your Apple or Google Wallet.

No, unfortunately this is not possible. We are an independent provider and offer you the TicketPlus+ App for managing and displaying your ticket.

Although the DB Navigator can display tickets from Deutsche Bahn and some of their partners, there is currently no technical link or connection between the TicketPlus+ system and the DB Navigator app.

Your TicketPlus+ ticket therefore cannot be displayed in the DB Navigator or in the apps of other providers.

You can change your personal details (name or date of birth) on your ticket yourself. Please note, however, that this change is only possible once and is irreversible.

You can make the change in two places:

1. In the TicketPlus+ App:

   • Open the app and go to the "Profile" tab.
   • Tap "Edit profile & address."
   • Enter your correct name and/or date of birth and click "Save changes."

2. On the website (web app):

   • Log in to your account on our website.
   • Go to the "My Account" section.
   • Click on "Update profile."
   • Enter your correct name and/or date of birth and save the changes.

Important: Your old ticket becomes invalid immediately after saving. The change will be visible on your new, valid ticket within approximately 5 minutes. Please be very careful before confirming the change.

Yes, the app has an offline mode specifically for your ticket. For this to work, you need to load your valid ticket at least once while you have a stable internet connection (e.g. at home at the beginning of the month).

Once it has been loaded, you can open the app and display your ticket at any time (by tapping the QR code icon), even if you are in an area with no reception.

Important: All other app functions are not available offline. You need an internet connection to manage your subscription, pause your ticket, change your profile data, or redeem your mobility vouchers.

If the app is not behaving as expected (e.g. pausing fails or data won't load), it is often due to the connection or the app version. Please try these steps first:

1. Check your internet connection: Most app functions (like pausing or changing profile data) require a stable internet connection. Only displaying a loaded ticket works offline.
2. Update the app: Go to the Apple App Store or Google Play Store and check if an update is available for the TicketPlus+ App. Please install it.
3. Log out and back in: Sometimes a fresh login resolves the issue. Log out of the app completely and log back in.

If the problem persists after these three steps, please contact our support. It is very helpful if you send us a screenshot or a brief screen recording of the issue.

The Deutschlandticket is a monthly subscription. Since January 1, 2026, the Deutschlandticket costs €63.00 per month.

With TicketPlus+, your ticket comes with additional benefits, such as monthly credits for sharing services (e.g. e-bikes or scooters).

You can pay for your Deutschlandticket subscription with the following payment methods:

• Credit card (all major credit cards, e.g. VISA and MasterCard)
• Apple Pay
• Google Pay (temporarily unavailable)
• PayPal

Please note: Payment by IBAN (direct debit) or bank transfer is not possible. To minimize the risk of payment defaults, we process payments exclusively through our secure, automated platform. Please never transfer money to our bank account on your own!

That depends on whether it is your initial purchase or an ongoing subscription payment.

• Active subscription: For an active subscription, we always charge the price for the following month on the 26th of the previous month.

• New purchase (for the following month): If you buy a ticket in advance for an upcoming month, we charge the price immediately at the time of purchase. We do this to secure the ticket for you and to minimize the risk of payment failures.

• New purchase (for the current month): If you buy a ticket for the current month (e.g. on the 20th), the full amount is due immediately. Please note that there is no pro-rated billing -- the price is always €63.00, regardless of the day you purchase.

You can update your payment method (e.g. add a new credit card) directly in your account on our website or in the app.

1. Log in to your account.
2. Go to the "Payment Methods" section.
3. Add your new credit card or PayPal as a new payment method.
4. Important: you should delete the old payment method to ensure that the new card is set as the default for future subscription payments.

First, check the cause. It is usually due to insufficient funds or a missing security confirmation in your banking app.

Security note: With most banks, you need to confirm online payments directly via fingerprint, Face ID, or TAN in the app. Keep your phone handy!

How to resolve the issue:

• Was it your first purchase? Don't worry, no order was created yet. Simply restart the purchase process and make sure to confirm the payment directly in your banking app.
• Was it the monthly renewal? We have sent you an email with a payment link -- simply use that link. Alternatively, you can log in to your account, go to "Orders and Invoices", find the outstanding payment, and click "Pay Now". Your ticket will be valid again immediately.

If charges from us appear on your account but you have not taken out a subscription, please first check the following: Could a family member (e.g. partner or child) have purchased the ticket using your details?

If that is not the case, this could be a case of identity theft. Please contact us immediately via the contact form. Ideally, send us a screenshot of the charge from your banking app right away. We will review the case immediately and initiate the necessary steps.

You can find your monthly invoices in your account, or have them sent to you automatically.

1. Manual download:

• Log in and go to "Orders and Invoices".
• Click on the order for the respective month.
• Click on "Options" and then "Download invoice."
• Note: The invoice is only generated after your ticket has been successfully issued.

2. Automatic email delivery: You can activate the option in your Settings to have each invoice automatically sent to you by email. Tip: Make sure to check your billing address first!

Important address requirement: Please enter your complete billing address in your profile before the first invoice is generated (retroactive changes are not possible).

Note: Each line of your address (first/last name, company, street/number, postal code/city) may be a maximum of 35 characters long.

We do not perform a check with SchuFa or similar credit agencies.

However, our payment service provider does verify your payment method in the background (e.g. checking the validity and available balance of the credit card). Please note that the ticket is only issued once we have successfully charged the card.

The general minimum term is one month.

Can I use it for just a single month?

Yes, but the timing is crucial! Since it is a subscription, you need to stop the renewal in time.

Important restriction for new customers: If you purchase your first ticket after the 10th of the month (e.g. on the 15th), you have technically already missed the cancellation deadline for the following month.

• The consequence: You cannot cancel or pause the ticket for the immediately following month.
• The result: You will have (and pay for) the ticket for the remainder of the current month AND the complete next month.

If you purchase before the 10th, you can pause or cancel the subscription in time to truly use it for just that one month.

No, unfortunately this is not possible.

The reason: Unlike online purchases of clothing or electronics, the statutory right of withdrawal does not apply to contracts for the transport of persons (pursuant to § 312 Abs. 8 BGB, German Civil Code). Since the ticket is digital and immediately valid and usable upon issuance, it cannot be "returned."

What you can do: While you cannot retroactively cancel the current ticket, you do have the option to pause or cancel the subscription in time for the next month (except in the first month after the 10th).

Pausing is the flexible alternative to canceling.

The deadline: You can pause the subscription for the coming month up to 24 hours before the end of the month.

How to do it:

• In the app: Simply go to the D-Ticket home screen and tap the "Pause" button directly.
• On the web: Go to "My Ticket" and select "Pause subscription."

Important exception (first month): If you purchased your first ticket after the 10th of the month, pausing for the immediately following month is unfortunately not possible due to German tariff regulations.

If you want to leave us entirely, you can of course cancel your subscription at any time.

The hard deadline (tariff regulations): For the cancellation to take effect at the next month-end, you must submit it by the 10th of the current month.

• Example: If you do not want to pay in November, you must have canceled by October 10th.
• If you are too late: If you cancel on the 11th, the subscription will run for one more full month before it ends.

How to cancel:

• In the app: Go to "Profile" and select "My Subscription."
• On the web: Click on "My Ticket". Then simply select "Cancel subscription."

Can I sign up again later? Yes, of course! However, you will need to re-enter everything when you return.

Tip: If you just need a break, use the pause function instead -- that way your data is preserved for a quick restart!

This happens when you purchased your first ticket after the 10th of the month (e.g. on the 15th).

The reason (tariff regulations)

The official deadline for canceling or pausing for the following month is always the 10th of the current month. If you purchase after this date, you have technically already missed the deadline for the next month at the very moment of purchase.

The consequence

Due to these fixed tariff rules, your subscription must continue for the entire next month as well. You can only pause or cancel again for the month after that.

"Mein Plus+" is the exclusive rewards world of TicketPlus+. Here you will find special discounts and vouchers from our partners in the areas of mobility, lifestyle, and shopping.

We distinguish between two types of benefits:

1. Exclusive Vouchers (Your Mobility Benefits) These are your monthly "thank you" vouchers that require an active Deutschlandticket subscription.

• Partners: Lime, Miles, Dott, Bolt, and more.
• Rule: You can choose and redeem one of these mobility vouchers each month.

2. Instant (Lifestyle & Shopping) These are additional partner deals that are available to you at any time -- even if you have paused your subscription or do not have an active subscription at all.

• Partners: Zalando, DEER (e-carsharing), Headway, 1000 Satellites, SIRPLUS, and more.
• Rule: You can redeem as many of these vouchers as you like per month.

We are constantly working on adding exciting new partners for you!

You can redeem all your benefits directly in the TicketPlus+ App under the "Mein Plus+" tab. The process and rules differ depending on the voucher type:

1. Redeeming "Exclusive Vouchers" (Mobility): These benefits (e.g. Lime, Miles, Bolt) are tied to your active Deutschlandticket subscription.

• Rule: You can select one of these vouchers per calendar month.

• Process:

  1. Go to the "Mein Plus+" tab and select your preferred partner in the "Exclusive Vouchers" section.
  2. Confirm your selection for this month (this is then final).
  3. Copy the displayed code.
  4. Paste the code in the respective mobility partner's app.

2. Redeeming "Instant Vouchers" (Lifestyle & Shopping): These benefits (e.g. Zalando, DEER, SIRPLUS) are always available to you, even if your subscription is paused.

• Rule: You can use as many of these vouchers as you like at any time.

• Process:

  1. Go to the "Mein Plus+" tab and select a partner in the "Instant Vouchers" section.
  2. Copy the code or follow the link directly to the partner website.
  3. Redeem the code at checkout on the partner's website.

Part 1: What is the bonus? As described on our website, your bonus is a €20 mobility credit for rides with our sharing partners (e.g. Dott, Bolt, or Lime). Please note that cash payouts or offsetting against the ticket price are not possible.

Part 2: How to qualify for the bonus Make sure you have completed these two steps:

1. Subscribe to the newsletter: You are signed up for our newsletter with your email address and have confirmed the subscription.
2. Buy a Deutschlandticket: You have purchased a valid Deutschlandticket via our website or app.

Part 3: How to redeem your bonus in the app Once your ticket is active, please follow these instructions:

1. Download the TicketPlus+ App: If you haven't already, download the free TicketPlus+ App from the Apple App Store or Google Play Store.
2. Sign in with your purchase email: Sign in to the app with the same email address you used to buy your ticket. This is essential so we can match your account and bonus eligibility.
3. Find the bonus button (in the first month): Once your ticket becomes valid for the first time (e.g. on the 1st of the month), you will find a button labeled "€20 New Customer Bonus" on the app's home screen (the "D-Ticket" tab).
4. Receive bonus & copy code: Tap the button. You will automatically be assigned a €20 voucher for one of our partners (Lime, Dott, or Bolt). Copy the voucher codes displayed.
5. Redeem code with the partner: Open the respective provider's app and paste the copied code in their voucher section to redeem it.

Here are partner guides if you need help redeeming:

• Guide for Lime
• Guide for Dott
• Guide for Bolt

Quick tip: You can view all your active vouchers at any time in the app. Simply go to the Mein Plus+ tab and tap My Vouchers.

No problem! We store all your redeemed voucher codes for the current month in one central location.

In the "Mein Plus+" tab, you will find a button called "My Vouchers" in the bottom right corner.

When you tap it, you will see a list of all codes you have already redeemed this month (both "Exclusive" and "Instant"), and you can copy them again from there.

With our "Exclusive Vouchers" for mobility partners (e.g. Lime, Miles, Bolt), unlocks and free minutes are typically bundled in a single voucher code.

When you redeem the code in the partner's app, a package containing both is credited to your account there. It is not possible to split the free minutes and unlocks between different providers.

The status of your redeemed benefits (e.g. remaining free minutes with Lime, balance with Zalando or SIRPLUS) cannot be viewed in the TicketPlus+ App.

We provide you with the voucher code, but the settlement and management of the balance takes place directly with the partner.

To check your remaining balance, please open the respective partner's app directly (e.g. Lime, DEER) or check your customer account on the partner's website (e.g. Zalando, SIRPLUS).

Don't worry, there is usually a simple explanation. Please check two things:

1. Is it a hold/authorization? Especially with mobility partners (e.g. Lime, DEER), it is often just a temporary security hold (authorization). The provider reserves a small amount to verify your payment method before applying the credit. This hold is usually automatically canceled after a few days.
2. Check the final invoice: Please always look at the final invoice or statement from the partner (not just the hold shown in your banking app). The voucher should be correctly applied there.

If the discount is actually missing from the final invoice, please contact the partner's support directly (e.g. Zalando, Lime, etc.), as they are responsible for billing.

For all issues that directly concern the service or product of a partner, please contact the customer service of the respective partner.

We at TicketPlus+ provide you with the voucher code for "Mein Plus+." However, the partner is always responsible for delivering the service.

This applies, for example, to:

• Problems with an e-scooter or carsharing vehicle (e.g. Lime, DEER)
• Questions about your order (e.g. Zalando, SIRPLUS)
• Technical issues with the partner's app (e.g. Headway)

Only the partner can help you directly with these matters.