I'm logged into the app but can't see my ticket?

There can be several reasons for this. Please check these four points, starting with the most common cause.

1. You are logged in with the wrong account.

This is the most common reason for a missing ticket, especially if you paid with Apple Pay or Google Pay. These services often auto-fill the purchase with a different email address (e.g. your Apple ID or Google account email) than the one you expected.

• Solution: Please check your email inboxes to see which address received the order confirmation. Only the email address that received the confirmation is linked to your ticket.
• Log out of the app.
• Log back in with the correct email address and the correct login method (e.g. if you purchased with Google Login, you must also sign in with Google Login).

2. Your ticket is not yet valid (timing).

Your ticket is not continuously visible. The system activates the ticket for the following month at a specific time.

• Your ticket for the next month (e.g. the February ticket) only appears in the app on the 1st of the month at around 3 AM.
• This also applies to the very first ticket you purchased for an upcoming month.

3. You purchased your ticket from a different provider.

Our app can only display tickets that were purchased directly from TicketPlus+. If you bought your Deutschlandticket from Deutsche Bahn, your local transport operator (e.g. BVG, MVG), or another provider, it will not appear in our app.

• Solution: Please use the app of the provider where you made the purchase to view your ticket.

4. A payment has failed.

If a payment for your subscription failed, no valid ticket could be issued for that month.

• Solution: Please log in to your account on our website (not in the app) and check under "My Ticket" whether any payments have failed or orders are outstanding. Once the payment is settled, your ticket will be activated.