The app is not working properly (e.g. the pause button). What can I do?

If the app is not behaving as expected (e.g. pausing fails or data won't load), it is often due to the connection or the app version. Please try these steps first:

1. Check your internet connection: Most app functions (like pausing or changing profile data) require a stable internet connection. Only displaying a loaded ticket works offline.
2. Update the app: Go to the Apple App Store or Google Play Store and check if an update is available for the TicketPlus+ App. Please install it.
3. Log out and back in: Sometimes a fresh login resolves the issue. Log out of the app completely and log back in.

If the problem persists after these three steps, please contact our support. It is very helpful if you send us a screenshot or a brief screen recording of the issue.