I see a charge from TicketPlus+ but did not buy a ticket. What should I do?

If charges from us appear on your account but you have not taken out a subscription, please first check the following: Could a family member (e.g. partner or child) have purchased the ticket using your details?

If that is not the case, this could be a case of identity theft. Please contact us immediately via the contact form. Ideally, send us a screenshot of the charge from your banking app right away. We will review the case immediately and initiate the necessary steps.