My payment has failed. What now?

First, check the cause. It is usually due to insufficient funds or a missing security confirmation in your banking app.

Security note: With most banks, you need to confirm online payments directly via fingerprint, Face ID, or TAN in the app. Keep your phone handy!

How to resolve the issue:

• Was it your first purchase? Don't worry, no order was created yet. Simply restart the purchase process and make sure to confirm the payment directly in your banking app.
• Was it the monthly renewal? We have sent you an email with a payment link -- simply use that link. Alternatively, you can log in to your account, go to "Orders and Invoices", find the outstanding payment, and click "Pay Now". Your ticket will be valid again immediately.