What should I do if there are problems with the service (accident, broken scooter, order issue)?

For all issues that directly concern the service or product of a partner, please contact the customer service of the respective partner.

We at TicketPlus+ provide you with the voucher code for "Mein Plus+." However, the partner is always responsible for delivering the service.

This applies, for example, to:

• Problems with an e-scooter or carsharing vehicle (e.g. Lime, DEER)
• Questions about your order (e.g. Zalando, SIRPLUS)
• Technical issues with the partner's app (e.g. Headway)

Only the partner can help you directly with these matters.