What happens if my phone battery is dead during an inspection?
As a passenger, you are responsible for being able to show your valid digital ticket at all times. This includes ensuring that your phone battery is charged.
If your battery is dead, the inspector cannot verify your ticket. In this case, they will likely issue an increased fare (penalty), as you were found traveling without a valid ticket at that moment.
Please do not pay the full penalty. Since you do have a valid subscription, the penalty can be reduced to a small processing fee.
Here is what to do:
- Contact us (TicketPlus+).
- We will issue a validity certificate for the time of the inspection.
- Submit this certificate to the transport company that issued the penalty. The penalty will be canceled, and you will only need to pay the processing fee (usually around €7.00).
Our tip: We recommend carrying a small power bank on longer journeys to avoid this situation.