What should I do if my barcode could not be scanned during an inspection?

First, please make sure that -- as described in "How do I show my ticket during an inspection?" -- you have tapped the QR code icon in the app to display the valid ticket in full-screen mode.

If the ticket still cannot be scanned, don't worry: your ticket is genuine and 100% valid (it is UIC code-protected).

If an inspector issues an increased fare (penalty) because their scanning device failed, please contact us immediately (via the contact form).

We will verify your ticket and issue a validity certificate. You can then submit this to the transport company to have the penalty canceled or reduced.