How does the new customer bonus or switch bonus work?
Part 1: What is the bonus? As described on our website, your bonus is a €20 mobility credit for rides with our sharing partners (e.g. Dott, Bolt, or Lime). Please note that cash payouts or offsetting against the ticket price are not possible.
Part 2: How to qualify for the bonus Make sure you have completed these two steps:
- Subscribe to the newsletter: You are signed up for our newsletter with your email address and have confirmed the subscription.
- Buy a Deutschlandticket: You have purchased a valid Deutschlandticket via our website or app.
Part 3: How to redeem your bonus in the app Once your ticket is active, please follow these instructions:
- Download the TicketPlus+ App: If you haven't already, download the free TicketPlus+ App from the Apple App Store or Google Play Store.
- Sign in with your purchase email: Sign in to the app with the same email address you used to buy your ticket. This is essential so we can match your account and bonus eligibility.
- Find the bonus button (in the first month): Once your ticket becomes valid for the first time (e.g. on the 1st of the month), you will find a button labeled "€20 New Customer Bonus" on the app's home screen (the "D-Ticket" tab).
- Receive bonus & copy code: Tap the button. You will automatically be assigned a €20 voucher for one of our partners (Lime, Dott, or Bolt). Copy the voucher codes displayed.
- Redeem code with the partner: Open the respective provider's app and paste the copied code in their voucher section to redeem it.
Here are partner guides if you need help redeeming:
Quick tip: You can view all your active vouchers at any time in the app. Simply go to the Mobilitat+ tab and tap My Vouchers.