How does the login work? Do I need a password?

By default, our login process is passwordless to keep it simple and secure.

1. Standard Login (Passwordless):

• Enter the email address linked to your account on the login page (website or app).
• We will immediately send you a one-time password (OTP) to that email address.
• Open the email and enter the code to log in.

2. Optional: Set a Password

• After your first login, you have the option to set a permanent password in your account area (under "My Account").
• Once you have set a password, you can choose to log in with your email and password or continue using the passwordless email code.

3. Alternative Logins:

• Alternatively, you can sign in via Google Login or Apple Login.

Very Important: Please always use the same email address and the same login method that you used for your original ticket purchase.

For example, if you bought your ticket with your "[email protected]" address via Apple Login, you must also sign in to the app via Apple Login (with the same email). If you try to log in via the standard email method instead, our system may not find your ticket.