How can I change my name or date of birth on the ticket?

You can change your personal details (name or date of birth) on your ticket yourself. Please note, however, that this change is only possible once and is irreversible.

You can make the change in two places:

1. In the TicketPlus+ App:

• Open the app and go to the "Profile" tab.
• Tap "Edit profile & address."
• Enter your correct name and/or date of birth and click "Save changes."

2. On the website (web app):

• Log in to your account on our website.
• Go to the "My Account" section.
• Click on "Update profile."
• Enter your correct name and/or date of birth and save the changes.

Important: Your old ticket becomes invalid immediately after saving. The change will be visible on your new, valid ticket within approximately 5 minutes. Please be very careful before confirming the change.