How do I permanently cancel my subscription and what is the deadline?

If you want to leave us entirely, you can of course cancel your subscription at any time.

The hard deadline (tariff regulations): For the cancellation to take effect at the next month-end, you must submit it by the 10th of the current month.

• Example: If you do not want to pay in November, you must have canceled by October 10th.
• If you are too late: If you cancel on the 11th, the subscription will run for one more full month before it ends.

How to cancel:

• In the app: Go to "Profile" and select "My Subscription."
• On the web: Click on "My Ticket". Then simply select "Cancel subscription."

Can I sign up again later? Yes, of course! However, you will need to re-enter everything when you return.

Tip: If you just need a break, use the pause function instead -- that way your data is preserved for a quick restart!